ORDER CANCELLATION, RETURNS FOR WARRANTY OR RESTOCKING
Return for restocking
If you purchased a product from our store which is unused and no longer need it, then you can return to us as per below policy
- Products that have not been opened/programmed/plugged in/otherwise not used can be returned for a refund
- All return shipments must include an RMA (Return Materials Authorization) number. (return sent without an RMA number will not be processed)
- Products must be returned with all the accompanying original accessoriesShipping and Handling charges will not be refunded for any reason
- If we find the returned product is not in working / re-sellable condition we may refuse the to take the product back
- Restocking fee of 20% of the product value will be deducted for every month or part thereof, from the date of purchase.
No returns accepted after 180 days from the date of purchase
Return for Warranty
Warranty are only against manufacturing defect and subject to the following conditions
- Customer need to contact support team within 10 working days from the date of delivery for being eligible for the return.
- Eligibility of manufacturing defect is subject to verification of product for issues related to only manufacturing defect.
- We reserve the rights to refuse the request for replacement when the product damaged by user error while installation or operation / use of the product.
- In case the returned product is not defective/damaged then the customer will be informed about the same and the same product will be reshipped.
- In the event of no replacement possible or out of stock, refund or store credit will be done.
- In case product is found defective or damaged as per the above terms & condition, then we will replace and reship the repaired or replacement product.
Return procedure for Restocking or Warranty Return
- Step 1: Send an e-mail to support team by email firstname.lastname@example.org, the subject must contain the order number, the body please mention the reason for return along with photo’s of the product.
- Step 2: RMA (Return Material Authorization) number, Return Form and Return address will be provided to you, if your return is validated.
- Step 3: Pack and ship the product to Return address (Mention your RMA number and Order ID in the address label)
- Step 4: Send courier tracking number to our Support email ID.
- Step 5: Once the return product is received, we will verify the products and process them as per above return policy
Cancellation of Order.
- The buyer must place a request for the cancellation of order via Email only provided that the order is not yet dispatched
- After the confirmation of order, due to some reason, unexpected lack of inventory or any other reason we are not able to ship the product
- Intimation of delay shall be informed to the customer.
- if delay is not accepted by the customer, The order will be cancelled and if any amount has been paid, the same will be refunded to the customer